UPS
Shocking service by UPS Cape Town

1ZE6W3110433792596 (original from USA to SA)
1ZRF85168698204194 (return to USA)
1ZE6W3110434738876 (replacement to SA)
Kindly be advised that I'm most displeased in the manner in which this matter has been handled by UPS & BHPhoto (incorrect invoicing information being supplied on Tax Invoice).
When my original order was delivered and returned by yourselves, UPS should have processed a VAT refund and this should have either been refunded/paid to myself or allocated to the vat invoice for the returned item (same product / item value / model) refer above tracking numbers!!! This was supposed to be declared by yourselves and a correction voucher processed. This to my knowledge was not done by yourselves.
I will now also be escalating this issue to SARS / customs for resolution as it seems as if you and your team are unable to resolve this simple invoicing issue.
Kindly be advised that I never requested a refund of VAT, what I requested is that you get your house in order and expedite my delivery immediately as this delivery is a replacement to a damaged item that was returned ta damaged item that was returned to BHPhoto via yourselves.
Please ensure I receive this delivery ASAP

Company: UPS
Country: South Africa
City: Cape Town

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