Kalahari.com
Incorrect Refund

I recently bought a Tendnet Router in which the instruction manual clearly say all that is needed is an existing ADSL connection. When I received the product the only cables that could be plugged in was network cables and not an ADSL cable. The technical department of Kalahari confirmed this.

I phoned Kalahari who explained the process and that my unopened/unused item will be reviewed and if not usable I will be refunded, less the pick-up delivery charge of R55. I agreed to this.

I was only refunded 50% of the item and the note states that I returned an opened/used item. I returned the item in the same unopened packaging in which I received it from Kalahari.

Below is the statement on their website:

"Any unopened media item or non-media item in original condition, i.e. unopened resealable condition with any seals intact, that is returned within 30 days after delivery: Refund the item price less R55."

Does this mean that Kalahari actually sold me a second hand item?

Company: Kalahari.com
Country: South Africa
City: Cape Town

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