Europcar
Billed for 2 days, had car for 1 day only

I rented a Hyundai i20 from the Fourways branch on the morning of 2 Dec 2013 as I had a very early flight from OR Tambo the following morning.

The vehicle was collected at 07:53AM on the 2nd, and was dropped off at the airport at approximately 04:30AM on the morning of 3 Dec 2013. I signed the register with the gentleman on duty which recorded the fact that the vehicle was returned, and more importantly, the time it was returned. I had the vehicle for approx 22 hours.

On my return to the country, I find I have been billed for 2 days of usage (48 hours) as the recorded return time is 08:00AM exactly on the 3rd.

I find it unacceptable to bill me for an extra day that I clearly did not use, and I would like to be refunded for the extra day charged.

Company: Europcar
Country: South Africa
City: Fourways / OR Tambo

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