Mercedes-benz South Africa
MBSA is not interested in Customer Service

Cars & Transport

I have e-mailed MBSA twice in the last 3 months but I do not get any response. I then called Head Office in Zwartkop - Centurion asking to speak to the CEO. What a joke, they refuse to transfer me to him. Is there service so poor that he does not want to talk to unhappy clients?
I think he has to know how poor the Customer Service is in this establishment!!!

I want to purchase a vehicle but require specific information on the vehicle and no one can help me.
So --- firstly I can't advertise their brand when the vehicle is on the road and secondly they are the only Manufacturer that can provide such a vehicle to me, where do I go from here?

Shall I contact Germany and inform them about the poor Customer Service that MBSA provide?


Company: Mercedes-benz South Africa
Country: South Africa
City: Head Office - Pretoria
  <     >  

RELATED COMPLAINTS

Mercedes-Benz South Africa
Delayed rep[airs to vehicle BS 31 ZH GP

Mercedes-Benz South Africa
"Avoiding" known fault - lack of integrity

Mercedes-Benz South Africa
Refusal by MBSA to change shock absorbers

Mercedes-Benz South Africa
Service plan and integrity of MBSA bad

Mercedes-Benz South Africa
Appalling Service reminent of apartheid era

Mercedes-benz South Africa
MBSA - NMI Group

Mercedes-Benz South Africa
Steering lock lack of feedback

Mercedes-Benz South Africa
Mercedes is not Mercedes

Mercedes-Benz South Africa
M/Benz A160 Auto Gearbox