Mercedes-benz South Africa
MBSA - NMI Group

NMI DSM ; Old Fort ; SEPT 13 BOUGHT VEHICLE.
told motorplan (mobilo) expires (18 Jan14 ; in writing). Any accident repairs ; none (just some touch-ups ; in writing). Problems start - On-line booking service (for convenience) ; no response for a week. Got a message to service manager ; presto that clerk called. Reason? "I have a list". Clerk: "give me the main one"."Ok". Got service agent in the morning ; handed my list of issues ; oops ; can't assist ' because clerk should have noted everything (but that's your staff, you resolve).48 hour than a courtesy car provided as per Mobilo - vehicle went in a wed ; picked up the following friday only, no car provided. Delay with parts ; can't trace faults, etc. Seems like nothing fixed (worse off). Logged on survey unhappy. Called to bring in (mid-dec13). Unable to (no car offered). Record Mobilo expired 2 Jan14 ;more than just touch-ups to vehicle. MBSA not interested. Dealer no feedback (been 2x weeks). Anyone in legal welcome to take this on with me! Still Love the brand ; NMI the monoply in Durban.please don't bother calling the F & I dept, USELESS! Want my money back!

Company: Mercedes-benz South Africa
Country: South Africa
City: NMI DSM

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