Europcar
NO FUEL REFUND

My husband & I hired a car for 5 days from 30.10.2013 - 04.11.2013 at Europcar Cape Town International Airport via Cars-4-Hire. We paid cash deposit of R750 for fuel. We were told we will get the deposit within 48hrs after invoicing. I phoned on the 7th to find out how far are they with the invoicing? They asked me to confirm the banking details, which are my banking details, I gave them. I was told to wait for another 48 hrs. On the 11th again I phoned, they transferred me 7 times. Eventually I was told the money was processed (R649.15) I must just wait for 48hrs. On the 13th I called again, same story. This morning I called 5 times already, they told me there's only one person (Tshepiso) who's dealing with cash refund, I hold on for an hour. I called again & spoke to Tryfina, I called again & spoke to Babnie all of the are telling me about the 48 hrs,
How many 48 hrs. must pass in order for me to be refunded.

Your urgent assistant would be highly appreciated

Company: Europcar
Country: South Africa
City: CAPE TOWN INTERNATIONAL

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