Avis
Stranded in Sandton - Thanks to Avis

Due to Avis system issues and not being able to access records afterhours, I was informed I could not hire a car and was left stranded in Sandton on 21h30 on Sunday evening 3 November.

The manager was contacted and he/she basically said, sorry we cannot help you. I was left to hire taxi's for the following day and received a call at 15h30 Monday afternoon to say sorry, there was no issue, we had a system problem. Would you still like us to deliver your car...?

Totally unacceptable and disgraceful. I would like the senior management at Avis to be informed of this event and put measures in place to ensure no other client experiences this ever again.

Company: Avis
Country: South Africa
City: Sandton Eye Gautrain

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