Mcdonalds
Credit Card Issues

I ordered a meal & when I wanted to pay, two of my credit cards were declined. I have subsequently checked with the bank and was told that there were not communications issues on their side.

The problem that I had was that the cashier seemed to think that this was my problem rather than hers and both she and the supervisor refused to call the bank to see if there was a problem or to perform a manual transaction. The supervisor told me that the machine didn't accept foreign credit cards - which my SAA Voyager Diners Club card clearly is not!

To have no process for sorting out problems of this nature is a very poor show indeed.

Company: Mcdonalds
Country: South Africa
City: Midrand

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