Caterquip
Very poor goods and after sale service

I bought over R30000 worth of catering equipment from these guys. It cost me a R1000 for delivery. When we opened the goods the pie warmer was damaged and a glass door broken. The gauge that came with the open flame griller was leaking. The double deep fryer, the one side does not heat up and the other side trips the power, and it was leaking next to the drain valve. When we contacted them they said we must bring the stuff back and then they will see. I asked them who is going to pay for the transport and got no reply. I can not just take the stuff back as I have a business to run. I had people out from a gas place that cost me R350 to get the gauge sorted out. I had a guy to come and do stainless steel welding on the leak of the deep fryer which cost me another R250. Now they say because we had it repaired the warranty has expired so they cant do anything. I could not just take everything out and let my business stand. I will not recommend anybody to buy from these guys.

Company: Caterquip
Country: South Africa
City: Durban

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