Mcdonalds
Bad service from staff and manage

Yesterday we went to by MC flurry with my kids (drive thru), they gave us our tubs and the oreo was not mixed with ice cream, so I asked the lady to mix and she said she cannot because the ice cream was not frozen, I asked her why didnt they notify me when I place an order, she couldnt reply instead she asked me to wait at the parking area for 5 minutes, after I waited the manager came with my money to refund me saying that the lady who assisted me said I needed my money back, I told her I cant wait for 5 minutes and the next thing they give me my money back and my Kids want Ice cream, she then said I should wait for another 5min, after I waited she came back and gave us the Ice cream and only to realise after we left that she gave us the same melted ice cream and I was already on the way home. I felt so humiliated and was made a fool by the manager (Me Tlaleng), I haave been too linient to the staff of Mcdonalds Klerksodorp by not reporting them, now things are getting worse and I felt I report the matter.

Company: Mcdonalds
Country: South Africa
City: Klerksdorp

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