Standard Bank
YET ANOTHER ISSUE

I went into the Eastgate branch of Standard Bank last month to change the cell numbers they have for me on record. I previously had 2 cell numbers recorded and needed to change this to one existing number. The consultant changed the details and confirmed that all my notifications/messages/etc would now be delivered to one number. Despite this confirmation, I am not getting my one-time password sent to my phone when trying to do internet banking.

I went into the Eastgate branch today to try and sort this out and there were only 3 consultants of the possible 8 and a queue of about 7 people. I only have a certain amount of time that I can be out of the office and was unable to wait more than the 30 minutes I had already waited. I dont see why I need to continuously go into the branch to sort out the banks errors on MY account. Why cant this be done online or over the phone like any other bank?

Company: Standard Bank
Country: South Africa
City: Eastgate

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