First National Bank
Cell phone contracts with FNB are a dissaster

I have an Iphone that I got from FNB. I only used the phone for three months and it died while I was on the call.
I called their call centre and they told me that I have to wait for their Head-office to send me an invoice. After two days I called to ask for the invoice and they told me that their turn-around time is 2 - 3 days. Then I told them that I did not see that in my terms and conditions and I dont see why I should wait for that long. The lady at the call-centre told me that there is nothing she can do and I just have to wait. I asked to speak to the supervisor and I was made to hold for more than 10 minutes. I found that very unprofessional because FNB claims that they are the best in the country while their service is rubbish.

Company: First National Bank
Country: South Africa
City: Cell Phones

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