Discovery Card
Benefit loss

Received email in Nov 2012 saying discovery and autopage benefit falling away from 31 December 2012 to all contracts signed up or renewed after 31 dec 2012. I confirmed telephonically about this with the discovery call centre in November that I would qualify for the full next 24 months if I renew before 31 december.
So i did just that. I renewed and on my autopage account it says I renewed on 16 November 2012.

My autopage account profile also says i have the disocvery benefit active.

guess what: No cash bask receved this month. I queried it with Mark Cassenant and get a voice message back last night saying I don't qualify as I only renewed in Jan / Feb this year.
Tried calling him today and Dumesani Kowa (the floor manager) answered and would not assist with the situation, instead just told me that I do not qualify and nothing I can do to reactive it. So much for a customer care floor manager!!!
He wouldn't even provide an email address for me to send the screen shot of my autopage profile stating that I renewed on 16 Nov 2012 etc, etc.

Sort this out and have my cashback reinstated.

Company: Discovery Card
Country: South Africa
City: Headoffice

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