First National Bank
TWENTY MINUTES AS A NEW CLIENT AND YOU GET RUDE ST

I ENTERED THE RIEBEECK STREET BRANCH OF FNB WANT TO OPEN A NEW ACCOUNT. I RECEIVED EXCELLENT SERVICE FROM A YOUNG MAN CALL" CLINT." AS USUAL SOMETIMES SYSTEMS HAVE A PROLEM AND I WAS NOT ABLE TO CHANGE THE PIN NUMBER GIVEN TO ME. HE ADVISED TO TRY LATER AT ANY FNB ATM. LATER I FOUND MYSELF AT THIBAULT BRANCH. ALL ATMS WERE IN USE, SO I WAITED. WHEN ONE IN FRONT OF ME BECAME AVAILABLE I PROCEEDED TO INSERT MY CARD. THE NEXT I HEARD, " WILL YOU PLEASE MOVE I HAVE A CLIENT WHO WANTS TO MAKE A DEPOSIT. I WALKED OUT OF THE BRANCH, NOT PROCEEDING WITH MY TRANSACTION. I WENT BACK IN LATER TO GET HIS NAME " DOMINIC" WHO WAS NOW VERY APOLOGETIC. I BECAME A BIT ABUSIVE EXPLAINING IT IS STAFF LIKE HIM THAT MAKES AN ORGANISATION LIKE FNB LOSE CLIENTS. HOPE HE LEARNS SOME MANNERS IN FUTURE.

Company: First National Bank
Country: South Africa
City: THIBAULT

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