Budget Insurance
I really don't need to be traumatised any more

I am obviously aware that my claim is not the only one you receive.

But when it is a week after the incident and when it is the day you said the final day is that you should hear something and that I have to call you if I havent heard anything - and I then call and leave a message because you are busy - and you then return after lunch and tell me it doesn't "abode well with you to get back from lunch and get an e-mail that you are not getting back to clients", please realise a few things:

* I called because it is the latest you said you should've heard something and THAT I SHOULD CALL BY WEDNESDAY, which I now did
* and yes, I am walking because I don't have a car now, and NO, it isn't YOUR PROBLEM, it is Budget's problem to at least get back to me to INFORM me that things are taking longer than anticipated - and follow-up
* if you are aggrieved by a tone of an e-mail a colleague sent you, it is not necessary to make it my problem as I am traumatised enough. please realise this when you speak to a customer on the phone.

I've cried enough due to my misfortune and it is awful that you drove me to tears!

I honestly don't need this from an insurance company. Tears!

Company: Budget Insurance
Country: South Africa
City: Cape Town

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