Absa
Overcharged and no response

Upon comparing different current account packages in the 2013 pricing brochure it came to my attention that my fees on my gold cheque account bundle are significantly higher than the gold value bundle as shown in the brochure.

I decided to query this, and went onto the Absa website which offers an online messaging portal. On 28/03/2013 I sent a message to general enquiries and by the 3rd of Aoril I had still not received a response, so I then sent a complaint. I specifically stated that I require an answer to my query or that I will consider moving to another bank.By the 4th of April, I had still not been contacted, so I directed an e-mail to [Email Removed] Eventually, later that day I received a response to my initial complaint (from Jabu Shandu) requesting my ID no, which I sent through. On the 5th I again received an e-mail from Jabu, stating that my complaint has been logged and I will be kept informed of the process. I have heard nothing since.

All of my accounts are with Absa - savings, unit trusts, current, V&A finance & a call account. If this matter is not resolved by tomorrow I will take all of my business to another bank! This is pathetic service!!!

Company: Absa
Country: South Africa
City: Online

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