Absa
Not a good experience with ABSA Brooklyn

At this moment I am not satisfied with ABSA. Since I have changed my savings plan to the Cheque account on the 18th of March 2013, I only have problems, and ABSA is not saving me money but costing me money because I have to phone every time to find out what is going on, on my own account.
Example: I was assured by Cemo from the Brooklyn branch that changed my account that my debit orders will be transferred to the new account. After two weeks when I have to phone, it was not done, and I had to take of work to sign forms.
I was on my way the 18th of March to cancel my account, when I was sweet talked by the 'counter guy' to rather change my account to the Gold Value Bundle which will save me money, but it didn't save me money, it is costing me money and a lot of problems.

The service fees for the Gold Value bundle is: R109.00 and I paid more that double on service fees for the Gold Value Bundle during May 2013. I informed ABSA and they have refunded the extra money that they deducted.

Now this month I have to contact ABSA again because now I am paying for the Gold Value Bundle and the Silver Value Bundle fees.

What is happening to ABSA?

Company: Absa
Country: South Africa
City: Brooklyn

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