First National Bank

FNB still hav'nt resolved a complaint I logged re: unauthorized changes on my account since december 2012, 3x now the over draft has been changed without any record of a request made by me, a new account was added to my profile, also without my consent. And every time you contact the complaint resolution department you're promised that it would be attended to as soon as possible. This is a useless bank, i feel sorry for the staff employed in the call center, most of them are very sweet but the people responsible for the that is now my profile are cowards for passing the blame to anyone but them selves. I have spoken to Brendan Padayachee (online banking) Marinda Tonton (online banking) Desiree Bowes (Customer Relations) Tracy Sonickson (Customer relations), none of them have been helpful. I was told that Timoty Motibedi and Ian Gabriel were responsible for changes on the account but no one seems to know who they are, yet it is not FNB's problem. Today i was told by Marinda Tonton that online banking was not responsible and she will send an email to some other department. Basically i must be liable since they cant figure out who it was within FNB. THAT'S WHAT THEY ARE!

Company: First National Bank
Country: South Africa
City: South Africa

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