First National Bank
Online Profile Blocked... and then

My online banking profile was blocked because "the incorrect password was entered" 3 times.

* I never changed my password.
* To reset my password and get a new one, I had to follow online instructions, which failed.

But the REASON for this complaint is that, after their online reset failure, the customer is only left with ONE option...(other than trying to get away from work during lunchbreak, going into town and queuing for help) CALL CENTER (Oh Its FREE!) The electronic voice directs you to... follow the online instructions (which don't work, ergo the phonecall) and then you get to "... to speak to a consultant to help with your query, please note that R50 will be levied from your account...".

So in a nutshell... do they expect me to PAY R50 to fix a problem with THEIR system? The whole POINT of a call center is for a last resort troubleshooting session. Not for them to turn a profit by forcing people to pay to get assistance. UNACCEPTABLE FNB. SHAME ON YOU! Youre supposed to be the most reliable bank!

HOW CAN WE HELP YOU? how about JUST that? HELP! not ripping me off!

Company: First National Bank
Country: South Africa
City: Online Banking

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