Outsurance
No bending over backwards

I was in a hit and run car accident on 2 March 2013. The driver of the other vehicle drove away after damaging the back of my car as well as the driver side mirror. I lodged a claim on 4 March 2013 after reporting the incident to the police. I went for an assessment of my car on 9 March 2013. The assessment that i received via outsurance did not match the private assessment that i got. After sending numerous emails and unanswered phone calls and messages i received a reply that stated the problem was that i wanted the mirror to be replaced with the cover and only the glass would be replaced as the cover was still intact according to the assessors (who did not take the time to look at the mirror damage from the inside of the car). The mirror cover plastic is however broken and the mirror is non functional and cannot be moved in any way except by manually pushing it in from the outside. No other correspondence has been received regarding the status of my claim or the repair of my car even though i am driving a vehicle that is not roadworthy at present. Outsurance definately does not bend backwards for their clients but only causes frustration after frustration.

Company: Outsurance
Country: South Africa
City: Claims

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