First National Bank
Bad customer service experience - Call Centre!!

I called the "customer service" department this morning for assistance with changes to my cheque account, and with a slogan like "How can we help you" you would expect FNB to deliver. Contrary to this slogan, I received no help at all - and this is after spending nothing less than 45min on my cell phone, asking not less than 7 people for assistance. My precious time and money was wasted by FNB. Precious time (and money) that should have been spent with my new born baby! I was rudely kept "on hold", transferred from person to person and cut off on two occasions and did not receive a call back or an apology for this poor service delivery (I do have names of agents that I spoke to). Telephonic connections to FNB contact centre are also very poor. FNB - Shocking for an organisation like yours. I am hoping that as a result of my complaint, management will start being accountable and do something about the poor service delivery. After this service, I will surely be changing my bank.

Company: First National Bank
Country: South Africa
City: Johannesburg

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