First National Bank
Reference RK1306263602 Poor Service

I called the platinum card contact centre today, I spent 25 minutes on the line to find out about the terms and conditions regarding the minimum payment, changing my preferred language, cash deposit fee, a limit increase and getting a settlement balance on my card. Out of the 5 requests I only received feedback on the settlement figure after requesting it 4 times. I don't blame the agent as the service received by the contact centre in general is not worth having the dedicated line. On numerous occasions service requests by myself has not been done. The famous slogan: " how can we help you" does not suite the group, a new slogan should be introduced: "how can we NOT help you"

Company: First National Bank
Country: South Africa
City: Platinum credit card con

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