Absa
Zero call back

On the 22nd of March i received a text message from absa that was detected on my virgin money card (ref: 482898). I phoned the number given and the lady ensured me that someone will phone me either that same day or the next day which will be the 23rd regarding opening a case on my account. Receiving no call the 22nd and then nothing by lunch time the 23rd i decided to phone the department AGAIN. A miss Nel confirmed that indeed they are aware of the situation regarding my account and the issue was assigned to a person to open a case but that person has now already left the office, so clearly if i did not phone then i would not have heard from absa... very comforting. The lady apologized profusely saying that they do have skeleton staff (to be frank, it is not my problem). Today is the 24th and i have still not heard anything from this person who is suppose to handle my case. Your service and customer care leaves much to be desired!!! You clearly do not care about your clients!!! As soon as i finally get this matter resolved or should i say the moment absa decides to do something about it then i am definatly moving to a new bank!!!

Company: Absa
Country: South Africa

  <     >