Standard Bank
HOME LOAN APPLICATION DECLINED - REASON UNKNOWN 2

26 February 2013 - Loan application - REF 004358879

12 March 2013 - Load Application declined - reason unknown
- Reapply as instructed by consultant - REF 00437230
- Declined again - reasons unknown - STB will investigate

13 March 2013 - complaint letter on Hello peter website - REF 32775070

14 March 2013 - Sicelo Khoza - Service recovery consultant emails - attending to matter.

15 march 2013 - Problem with STB - has request IT to resolve matter

18 March 2013 - Problem resolved but return to same error- problem of ID number capture under Passport number.

19 March 2013 - Problem resolved - Sicelo promise to call before close of business as to report feed on recapture. No CALL!!!

20 march 2013 - 08H30 - I call Sicelo - Guarentees that matter will be resolved @ close of business today.
14h00 - Sicelo calls - Cannot capture - No power @ sales centre and he will be leaving @ 3pm.

I have a bond, 2 insurance policies, a credit card, a cheque account and a garage card with Standard bank.

You need to know that this is how you treat a goo, up standing customer.

Thank alot for your service!!!

Company: Standard Bank
Country: South Africa
City: Johannesburg

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