Cell C
Phone number not retained, as requested

During the week beginning on 04 March 2013, A Cell C Direct sales consultant contacted me with reference to a post-paid contract. After successfully completing the application process, I specifically requested that my current prepaid Cell C phone number be retained, just migrated to the new contract package, as I use the number for business purposes.

Upon receipt of my new phone, my feelings of excitement turned quickly to absolute frustration when I discovered that the SIM card supplied and linked to the new contract was also linked to a new phone number and not the old one, as requested.

After calling the call center for assistance on Wednesday 13 March 2013, I was assured by the service agent that an agent from the Durban branch would contact me to resolve the matter.

It is now 18 March 2013 and nobody from Cell C has made contact with me and my problem has not yet been resolved. I am now forced to carry with me two mobile phones instead of just the one, as anticipated.

I am highly annoyed and disgusted by the lack of service that I have received from a service provider that I once held in such high regard.

Company: Cell C
Country: South Africa
City: Cell C Direct

  <     >