Standard Bank
Dec, Jan, Feb, March still not sorted out

Last year my pipes burst, the pipe was on the backside if the shower, the plumber had no choice but to break the tiles. Std bank assigned a contractor he said he had lots of work and only came in 2013.He will look for a match and fix the tiles. He couldn't find a match; I expressed my concern that I did not want two different tiles as it would downgrade the value of my house. So I called SB, they would give me -R1000 payout. I asked around for quotes and there was no ways that that would be enough for tiles, glue, and cement, labour. If you have a pipe burst on your floor do they just chop out that section and replace it or the whole floor, why should tiles be different? The contactor said I should go to CTM and choose new tiles that blend in with the shower at CTM. I found a tile and would fall into the 3 sqm. He told me that SB won't pay because the tiles are not the same. We are still talking about 3 sqm. I called and asked for a manager to call me back, I still have not received a call. I have not been able to use my shower since last year not to mention at the time it was a big inconvenience as I was pregnant and had to use a bath and struggle. What do I do now?

Company: Standard Bank
Country: South Africa
City: Household Insurance

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