First National Bank
Being given the runaround costs me time and money!

I have tried for more than a week to settle my credit card account and no one at the FNB call centre could assist me with the account number that I must use in order to electronically pay the outstanding amount. They eventually said that I will have to go into the bank to make the payment if electronic payment is not successful and once this has been done I can phone them to close the account. I went to the bank on Saturday and phoned them on Monday to close the account only to be told that there is still a R200 amount outstanding as they deducted this amount as I made a cash deposit at the bank and that is the fee that they charge for the transaction! I was also told that I will have to go back to the bank in order to close my account and that it can not be done telephonically at all! I therefore have to go back to the bank to deposit another amount (which will also carry a transaction fee!!), and only then will I be able to close my account. I feel that the staff is poorly trained to deal with the above situation and I am truly disappointed in the level of service!

Company: First National Bank
Country: South Africa
City: Credit Card Department

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