Standard Bank
Lack of feedback - Chargeback dispute

Hi

Dealing with Standard Bank has been the most painful experience ever in the past two years.
I was travellng out of the country recently and withdrew money from an ATM and the cash did not come out. The international bank said I should get my bank (Standard Bank) to deal with them directly which I happen to have done, filled out the necessary forms and followed up with phone calls. I have spent the past two months phoning the bank and being taken from pillar to post in the various departments.
This is so unacceptable I am still waiting for my credit reversal. Why does this have to take more than the due time and no department responding and keeping me posted on what is happening.

I spend my time and energy phoning the various departments as this is my money yet the bank cannot give proper service back. I understand that there are many cases being dealt with but the most important thing is for the bank to at least provide it's customer's with a response. Once this matter has been resolved if it ever does get resolved, I am changed banks and leaving Standard Bank which I've banked for over 20 years. Start treating us customers as humans not just money making schemes

Company: Standard Bank
Country: South Africa
City: Various departments

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