Standard Bank
Faulty System Error Costing me

On 25/02/2013 I phoned the call centre asking how to go about closing my cheque account as I have switched banks. The call centre agent confirmed that there were no outstanding fees on the account so she advised me to go to the branch or send a secure message online. Because I was too busy at work, I couldn't make it to the branch, therefore I sent a secure message on the same day and it was sent. To my surprise, on 07/03/2013 I received a statement showing that I owe R103 bank charges, which I feel I am unfairly charged because I have sent a notice for my account closure on time. I called a call centre again and they said they never received my secure message hence I am charged the above money. I was the asked to resend the message, I did and I got a call from Penelope saying that they cannot close my account because it was outstanding. And when I asked what happened to the message I sent prior and she said they never received it, probably an ERROR occurred on their side. I am not prepared to pay the money I don't have, for their system ERROR. It is not fair because I did what I was supposed to do on my side.
Please may I have my account closed with immediate effect.

Company: Standard Bank
Country: South Africa
City: (Midrand/Boulders)

  <     >