Standard Bank
Disgusting Service

I have been a Standard Bank Private Banking client since 2007 and a Standard Bank client since 1995. During my tenure as a Private Banking client, there has been up's and downs, but none as poor as the last 6 months. In short, the standard of service is disgusting and warrants negative points in any Customer Satisfaction survey.

Typically customers do many of their day to day banking tasks through self-service channels like internet banking and ATM's, and it is very seldom that there is a need to contact your Private Banker and Transactional Banker. On these occasions when necessary to elicit the support of my Standard Bank nominated Private Banking team, I do expect a higher level of service than the-man-in-the-street, this really based on the fact that I pay a higher service fee for this privilege. I certainly do not expect to get worse service, which in my case, is the norm.

I do not believe that my PB grasps what his job actually is and certainly DO NOT want to continue my relationship with him. I am at this point, considering my options.

I am truly disappointed in the service that I have had to endure and even more miffed that I have actually had to pay for it.

Company: Standard Bank
Country: South Africa
City: Private Banking - Hyde Park

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