Absa
NO ACTION FROM ABSA ACTION LINE

Gosh where do I start? My complaint is now against the ABSA ACTION LINE (My reference No: EC-68FC31C0)

The ABSA Action Line is where dissatisfied customers are apparently supposed to go to report bad service. I sent them a complaint on Monday, via E-Mail, and I instantly received an automated response informing me that my e-mail has been forwarded to a consultant.

3 Days later and I haven't heard a word from them. I phoned a relative who used to work for ABSA and guess what she said "Don't bother, they won't respond, go report them on Hello Peter and you'll see how quickly they come back to you".

This is both sad and disgusting. This is also why the staff can treat people the way they do even if you threaten to report them. They know ABSA won't do anything.

I had an accident on 18 February and because of ABSA's sick staff and their panel beaters additional damage to the car during transit, to this day, 6 March 2013, we still don't have a clear indication of when we can expect to get the car back. They say 'maybe' they get the parts by the 28th March.

The worst part is the silence from ABSA's Action Line.

Please be warned before choosing ABSA iDIRECT.

Company: Absa
Country: South Africa
City: I DIRECT

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