First National Bank
No proper communication

A few weeks ago I made an online overseas purchase. The next day I receive an email from a person at the fnb division informing me that my card has been blocked due to this purchase and that I must call him. I emailed him back immediately stating that before my card should be blocked I should be called to verify such a purchase. I then also stated that since his division blocked my card he should call me and not vv.By the end of the day I did not receive an email or call. The next day I emailed asking clarity. Still no call. I then emailed the premier banking division and a lady contacted me via email the following day saying my card was not blocked and this was an error. I was quite pleased that she followed up for me. However, it is still unacceptable that I did not receive one call from Fnb to apologize for this inconvenience.

Company: First National Bank
Country: South Africa
City: Universal

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