Standard Bank
Wasting my time

I restore classic motorcycles and often purchase spares from overseas suppliers on line through Paypal. I again did so on 18 Sept 2013. The next day I purchased some seafood at a fish shop only to get told that my card had been declined (for R79). I phoned the card division 5 times, had to go through the security questions 5 times, got put through to " division" 5 times where I held on for a total of 1 hour and 17 minutes only to be cut off 5 times. The sixth time I phoned I was now getting very frustrated and had totally lost my sense of humor. I dealt with a person called Lucky who promised that he would get me through to " division" After holding for another 25 minutes I got put through to " division" where I was told by a person called Cassel that the "system" thought that my legitimate transaction was suspicious and promptly blocked my card to my great inconvenience. I have dealt with government departments over the phone before but have never come across such utterly useless service as dished out by the current Standard Bank and especially its so-called division. Been a client for 23 years--simply not the same Standard Bank anymore--will be changing bank

Company: Standard Bank
Country: South Africa
City: Card Division

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