Standard Bank
Misinformation by consultant cost me thousands

I did an eft to confirm accomodation. within 1 hour, i called the internet call centre to reverse this payment. the guy gave me a reference number and assured me that since it was a saturday and the payment was to a different bank, i would get this transaction reversed even before it could be cleared into the third parties account, for a fee of R 250. I transferred R6950. Not entirely convinced, i called a second time, an hour later and spoke to another consultant who again assured me that I WOULD DEFINITELY GET MY MONEY BACK within 21 days WITHOUT EVEN INVOLVING THE THIRD PARTY into whose account i had paid. A call reference was given to me to assure me of this as the conversation was recorded. These are the ref no 36272108 and 36273905. 6 days later i realised this was incorrect as the third party now had my money which i could not get back as the relationship had soured between the 2 of us as i thought that i was going to get the funds back. I called the call centre and spoke to the team leader, JONATHAN who listened to the recordings but told me that although they were wrong, tough luck. i protested and he told thay the bank will call. NO one has bothered!!! TERRIBLE STD BK

Company: Standard Bank
Country: South Africa
City: CALL CENTRE

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