Standard Bank
Honouring Fee - Call centre incompetence - madness

My problem began on the 15th of October, when i was doing an online purchase from an E-Commerce website named [URL Removed] I was purchasing membership on the website, and i was charged twice for this transaction. I attemped once, and it said transaction failed. when i tried again, the amount got taken twice out of my account. the value is $249 (R2500). The person i had been dealing with said the duplicate transaction would be reversed, which i have in writing via email. However being cautious i decided to call standard bank immediately to reverse the transaction. I was told to call back after 24 hours. I did this and the first person i spoke to said it will be reversed.

When i checked my account again on the 21st and saw that it was not reversed i called back. I spoke to two people from two different departments and they both told me that the transactions have been reversed.

the first person i spoke to was Sharon reference number is: 1220885271

the second person i spoke to was Nthabiseng reference number for the call is: 40884358.

When i looked at my account today i was disgusted to see i have been charged R120x8 for honouring fees because the money was not reversed.

Company: Standard Bank
Country: South Africa
City: Call centre

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