Standard Bank
Internet transfer to incorrect account

On the 8th August 2013, I erroneously transferred R3000 to one of my beneficiaries, on realising that I immediately called standard bank to reverse the transaction to which I was given a reference number. I was told that they will look into that but do not guarantee that I'll get my money back. I was confident that I will get my money back because I called them immediately and that both the accounts where with standard bank. Yesterday I received a call and they told me that they are unable to refund me because the account in which I transferred money does not have funds. I asked them what happened to my R3000 because I transferred it into that account. Apparently the account holder of this account had an overdraft and the account is no longer active. I feel that this has nothing to do with me because money was transferred to that account they just need to reverse it back to my account. The supervisor told me that it's the procedure they cannot reverse the transaction as there were no funds in the account. I feel that I've been robbed by standard bank and wish that they reimburse me what is due to me.

Company: Standard Bank
Country: South Africa
City: Prestige call centre

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