Capitec Bank
A summary of account too much to ask for?

I recently enquired via your call centre whether I would be able to get a summary of income received for a certain period of time. I gave the dates to the call centre agent. Seeing that I needed a summary for longer than 3 months back. He pointed me to the branch. I went to enquiries, told the lady that I would please like a summary of monies received for a certain period. She then wanted to print out statements for me, where I then told her that I do not want statements I just want a summary. (like the one on your Internet banking site, bottom of statement) funds in - Total, funds out - Total. All I want. Is that too much too ask??? The branch was not able to supply me with this. Seeing that it is such a simple request, I would like it emailed to me at no cost to myself. Seeing that someone along the line does either not know how your processes work or is not adeqeutly trained

Company: Capitec Bank
Country: South Africa
City: Branch

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