First National Bank
FNB Sign up through call centre - 5 months late

October 2012: I signed up to Switch to FNB, received a call from call centre. Sent through all required documents to the email address that was provided to me by the operator.
The next day I received an email with my FNB banking details etc. along with a request for payslip etc. for the credit card. I sent through via email all the required documents, stating that the details provided by FNB in the email were incorrect. My cell number, address etc were all incorrect.
In Feb 2013, I had still not heard anything from FNB so decided to go in to the Cresta branch last week.
For an hour I was with a teller/consultant who stated she would call me about the credit card because she didnt know what the issue was and why I didnt have it. Next off she told me my card had been delivered and destroyed because they could not get hold of me to collect it. (As I mentioned earlier they had the wrong contact details).
No problem she said, shell order me a new one and I can collect it today (12 Feb). So I go into bank today. SHE DIDN'T EVEN ORDER THE DEBIT CARD OR FIND OUT ABOUT THE CREDIT CARD. I am shocked at the lazy and pathetic service from FNB. New marketing campaign, same useless bank.

Company: First National Bank
Country: South Africa
City: Randburg

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