Nedbank
Unacceptible service and customer query resolution

I called to the Nedbank Home Loans division on the afternoon of 5 Feb 2014 to request changes on my account and was denied by heavily disrespecting individual, Ms Amanda Sarwan, who kept on continuosly regurgitating incorrect and factually misleading information from a FAIS legislation point of view. I bargain on numerous times thoughout the call in an effort to make sense and prove the flaws in her explanation, she became arrogant and heavily stubborn and refused me a basic right of speaking to her line manager but instead gave the call to a fellow colleague named Fathima. I am totally disgusted at her level of arrogance and her inability to listen and afford me the service I required. She is the reason I am currently liasing with banks to help me resolve this simple request. I will not accept such service from Nedbank.

Company: Nedbank
Country: South Africa
City: Home Loans

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