Mibfa
BAD ATTITuDE AND UNPROFESSIONALISM

I called them this morning to follow up on a surplus claim that was submitted on 8 october 2013, after 5 minutes holding i spoke to Palesa and gave her all the info she requested and she asked if i was the beneficiary and i told her i had power of attorney, with the bad attitude that she was giving me i asked her surmane then she put the phone down in my ear. I called again and spoke to Thembi Ngcolo who asked the same questions and answered as before, i asked if there was a Palesa in that department and asked for her surname which she gave, but she had the same attitude and unwillingness to assist as the first lady i spoke to, i asked if i can speak to a supervisor which she replied by saying she is the team leader then i asked for her superior then she put the phone down. I find that so disgusting to deal with people like that as im also in a service industry i know how to deal with client.

Company: Mibfa
Country: South Africa
City: Johannesburg

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