First National Bank
FNB Smart Device, Terrible after sales service

I purchased a Smart device from FNB, after three weeks I was not able to switch the device on again. I contacted FNB Premier Banking and they asked me to contact 0877367270. I did and spoke to Adhila who advised that she would have to obtain the invoice from them and then contact Platinum repairs. I contacted platinum repairs who asked for the device serial number, once I gave them this they advised that they cannot repair the device as they do not have it as part of their stock. I then called the call centre and spoke to Jean Paul Daniels, the conversation ended with my being very frustrated and he being unbecoming of a customer service provider, he was pushy and rude and then put me on hold, I stayed on hold for 15 more minutes before I put the phone down and called back, I then spoke to Esther, who's attitude was even more terrible, she refused to let me speak to her manager, she left the phone of the hook and said, "I will just put this customer on hold and let him carry on waiting ". I was on hold for 35 minutes, she came back on the line, I asked to speak to her manager again and that is when I spoke to Junaid Ebraim, he was helpful, the other two, incompetent and rude.

Company: First National Bank
Country: South Africa
City: Smart Device

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