Nedbank
Not so hassle-free

I received a notification from Nedbank to change my bank account by end November 2013 as I no longer qualified for the account I had. All good and well, and I went to change my account. I requested a debit switch, effective end December.
When the end of December came all my debit orders went off the incorrect account, costing me a substantial amount of money in charges. After I went to correct the issue, I was told that the 'Hassle Free' department that handles the debit switches was on holiday.
I went back in January and even though the charges were reversed, here I am at the end of January, with additional charges to my account yet again due to the incompetence of Nedbank's staff.
Paying the banking fees that I do, one would expect much better service.

Company: Nedbank
Country: South Africa
City: Bedfordview

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