Standard Bank
Online Share trading

From: Edgar Cupido
Sent: Friday, February 07, 2014 10:15 AM
To: 'Khan, Ameera A'
Subject: RE: Customer complaint reference : 56490694

Good day Ameera,

I appreciate your response, however I will appreciate it if the matter can be rectified ASAP.

Please note that the charge was R50 and not R25 as per your previous email.

Regards
Edgar Cupido

From: Khan, Ameera A [Email Removed]
Sent: Wednesday, February 05, 2014 3:58 PM
To: Edgar Cupido
Subject: RE: Customer complaint reference : 56490694

Good day Mr Cupido

Thank you for your emails.

We apologise for this continuous frustration.

A query was submitted on the 02/01/2014 and regrettably was not actioned by the relevant area. Sherylyn has escalated this matter to management on her side to reverse the R25 charged and to cancel the service.

We have requested Sherylyn to advise once this has been done and will advise you as well.

Best regards

Ameera Khan

From: Edgar Cupido [Email Removed]
Sent: 05 February 2014 03:54 PM
To: Khan, Ameera A
Subject: RE: Customer complaint reference : 56490694

Good day Ameera,

Please advise on progress and reference number as well as the ombudsma

Company: Standard Bank
Country: South Africa
City: Online Share

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