First National Bank
Unsatisfactory Service

OSwitched to FNB telephonically around the 8th Jan.14th Jan received an sms confirmation about receiving my request to switch my debit orders. The same day on the 14th I received an sms from FNB to collect my card at my branch. On the 15th, the debit order switching process started, which I was happy to be kept informed about. On the 18th I went to Midlands Mall to collect my card. The lady assisting me confirmed when I received an sms still sitting at FNB that I don't need to do anything further to activate my card as it ha been done for me. I asked about submitting proof of residence and copy of ID.She then told me she thought I had already submitted because her system said so. I gave her the documents to make copies and I left. The next day I deposited a service fee of R110, a few more days later I deposited more money to allow for switched debit orders to get the money from FNB.On the 22nd i received an update from FNB confirming a date that Hollard was going to debit and it was 25/01/2014 and my Unity Insurance was in progress. On the 28th i received an sms from FNB saying they couldn't debit Hollard. Yet Hollard, Unity Insurance and Multichoice tried unsuccessfully to debit.

Company: First National Bank
Country: South Africa
City: Midlands Mall

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