First National Bank
How can we not help, should be new motto!

On 2014/01/31 visited FNB Walmer Park branch after they opened, My request was very simple and easy. Firstly to obtain a 3mth statement, secondly to request them to forward my statements to my email address as I do not receive same via post. Upon entering the branch (I was the 3rd customer) I was asked what my request are and was then referred to general enquires section. Bankstatements was received promptly, but she could not attend to the request that i can receive statements via email and I was referred to sales section. Here I sat for about 45min, in this time the lady @ info again asked me what my query is and told her again, she confirmed that I am at the right section. Waiting this long I requested to see the manager but the same lady did not want to adhere to my request and I was furious as this is not service! Even went to Regional offices could not assist, as they were unaware as to where the manager is! Being very fustrated, I went to the Metlife branch and was assisted by Candice within 5 min! Fnb Walmer needs training and more people skills! I could have been assisted there and then didnt needed to waist my time and petrol for a service that I pay for and do not receive

Company: First National Bank
Country: South Africa
City: Walmer park shopping centre

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