Bluebean
Useless Call Centre Agents

I normally receive my Credit Card statements via email. it is a frequent occurrence that i do not receive my statements. And everything i have to call the bank to get my statements.
So when i speak to the consultant i request an resent of the statement.

Today we called again. And was greeted with these damm useless consultants. All i requested was for a email on a previous statement to be send, and was told that you cannot.

I was then told that this will take 3 -4 days to send a email statement.

ARE YOU KIDDING ME. THE POSTAL SYSTEM TAKES THE SAME TIME TO DELIVER A LETTER.
YOU CANNOT SEND STATEMENTS VIA EMAIL TO CUSTOMERS THAT REQUEST IT.
FFS WE ARE IN 2013. YOU HAVE EMAIL SYSTEMS USE IT.

ON A PREVIOUS OCCASION THE EMAIL ARRIVED WHILE THE AGENT WAS ON THE CALL.

IT IS TIME TO CHANGE. BECAUSE MY CREDIT CARD COMPANY CANNOT EVEN SEND A STATEMENT VIA EMAIL ON REQUEST FROM THE CUSTOMER.
THIS IS A TRUE INDICATION OF HOW INCOMPETENT YOU ARE.!!!

HOW CAN IT TAKE YOU GUYS 3-4 DAYS TO SEND A EMAIL, IT IS ALL ELECTRONIC.!
YOU ARE USELESS!

Company: Bluebean
Country: South Africa
City: HQ

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