Standard Bank
Incompetent International Trade Service

I remitted money a while ago for a foreign purchase in August 2013. All documents and BOE's had been received and shown in person at the branch 30 August with stamp. Out of the blue a message was remitted in November 2013 to say the bill of entry had not been presented and that I would be fined if this was not done so. I followed this up on the 30th of November. The branch representative checked and saw there was a discrepancy between the amount remitted and amount on the system. She apparently corrected this and gave a further stamp to show that this had been seen and corrected (2nd time) 30th November. On 24th Dec I received an email to mention that I was fined 44 Rand as I had not presented the BOE for this transaction on time. I thought this was hoax email, to my surprise when checking the accounts 20th Jan it was not.
I went in again for the 3rd time to the bank to have the matter reversed only for the query to be sent to the Joburg branch. No response has been given up to date. This has cost me 3 trips to the bank, hours waiting, 44 Rand illegal deduction, printing costs etc. This has not been the only issue in the last months; FNB here I come!!

Company: Standard Bank
Country: South Africa
City: Erasmuskloof ITS

  <     >