Absa
Bad callcentre service Lying to customers

Today was the worse customer service experience from ABSA. im not sure why they have callcentre staff if they can't speak properly online. All i wanted to know is if this agent would be able to tell me what my abalances are as they are not corresponding with the texts I have been send showing what would be available. Then when I request to speak to a manager to explain it better the young lady or lets say uncivil agent i spoke to tells me they are in a meeting, "yes I work in a callcentre and they use that lie". Suddenly the line cust and she calls me back and when asking for a manager again she tells me no i cant speak to them and tells me to call back and wait in the queue for a TM and what she does is drop the line. Once i called back I get helped by a different lovely lady called megan and she helps me and as well gets me a TM in less than a few second. I cant believe im banking with people that to me and pass the buck. InM disgusted and as a TM in a callcentre I would never allow one of my agents to treat a customer like this. Im definately changing my bank.

Company: Absa
Country: South Africa
City: Callcentre

  <     >