The Unlimited
Paying for a service that cant even be used

An employee of our is paying for this service every month, when he eventually needs it, he gets pushed from pillar to post. he gets told to send an email, and they will contact him in 24 hours, we send the email and, 7 days later, we are yet to hear back from these people. our employee calls, he gets transferred to 5 different people, having to repeat his problem each time, just to be told he cannot be helped. he gets told that his email has not been received but in the same breath he hears that they have read his email and a legal representative has been appointed to him. Contradicting. he now wants to cancel his policy, and wants a refund of all the money he has wasted on these people.

Company: The Unlimited
Country: South Africa
City: Call centre

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