Capitec Bank
First Impressions Last

I walk into the branch on the 27/12/13 - 17:10 to do a card replacement. I greet the service consultant she keeps quite. I tell her that I'm here to do a card replacement. She requests my ID and fingerprint. While busy processing my request I ask her does she know which account she is making a card replacement for? She says there's only account on the system. I tell her that I have two accounts the other one is for my daughter and that is the one I want to do a replacement on. She tells me she can not pick it up. I give her the account number for my daughters account. Then she proceeded with the transaction, instead of printing the card for my daughters account she prints a card for my own account. She ended up making two replacement cards, she doesn't even explain that there was a miscommunication between us. Never mind the error, the lady has a negative attitude, she helped me as if she is doing me a favour.

Two things I am requesting (1) charges to be reversed on my savings account for the replacement card. (2) corrective action to be taken on Neliswa regarding her customer service skills.

I thank you

Company: Capitec Bank
Country: South Africa
City: Fourways

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